policies
Return Policy
We stand behind all products that we sell with a 30-day return or exchange policy. Simply return your purchase to us, and we will promptly issue a credit or exchange.

It is important that you contact us for a Return Authorization, prior to shipping any product back to us. All returns must be in like new condition, with the original packaging. Any products that do not meet these conditions will be subject to a 15% restocking fee.

To obtain a Return Authorization, please contact us:

  • E-Mail: sales@directbrandsllc.com
  • Phone: 772-325-1515
  • Fax: 772-287-1137
  • Mail:
    SteinerPartsDirect.com
    Direct Brands, LLC.
    177 North US 1 #236
    Tequesta, FL 33469

ORDER PROCESSING: Every attempt is made to process all orders the same day they are received, items may not be in stock when you order, or not available to ship. We due our very best to stock our “most popular items”. These are the items you see listed on our product pages. Out of stock delays usually ship within 3-7 days, please allow for final transit time to your location. APO/FPO and other international orders may take up to 5 days to process and ship. Orders ship complete unless specified. Extra shipping fees may apply if order is not shipped complete.

SHIPPING: Items are shipped via UPS, FedEx, or USPS. If you require a specific shipper please call to arrange prior to ordering. Our flat rate ground shipping to the lower 48 is $9.95. Next-Day and 2-Day Shipments must be submitted by 12:00pm Eastern Time for the order to ship the same day! International shipping is also available. Please use our checkout feature to get a shipping cost for your order.

DAMAGED SHIPMENTS: If you receive a damaged parcel from UPS or FedEx, note this with the driver and refuse the shipment. Please contact us right away. Direct Brands, LLC is not responsible for any damage whatsoever once the customer takes possession from the delivery company.

SALES TAX: Only shipments within the state of Florida are subject to sales tax. Any shipment within Florida will be charged 6.5% state sales tax.

PRICES: Prices and specifications are subject to change! We are not responsible for typographical errors. If in doubt, please call to confirm prices

SECURITY PRIVACY: All orders over the web are processed via a secure 128-bit encrypted shopping cart and run through strict fraud detection software. All fax orders are processed over a confidential fax. We do not share, distribute or sell any of the information we collect, period!

back to top